customer satisfaction — Blog — Creative License Business Consulting

How do you measure the customer experience and gain that fresh perspective? Here’s 4 simple ways to not only measure, but also track your customer experience.

Chanel CurryAugust 2, 2021customer experience, measure, how to, customer metrics, customers, consumer strategy, customer satisfaction, strategy, business, marketing

3 Ways to Measure Customer Satisfaction

A great customer experience is linked to improved brand loyalty, higher retention rates, and increases the possibility of creating customers who spread the word. Measure your customer’s satisfaction with a Customer Effort Survey, Customer Satisfaction Survey, and Net Promoter Score.

Chanel CurryJuly 19, 2021customer success, customer satisfaction, customer metrics, surveys, marketing strategy, small business, marketing, customer experience, CX, satisfaction